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Family Service and Support Requests

Staff manage parent inquiries, support cases, and school-wide communications through the unified Communication Hub (/communication?tab=requests). Treat each request as a professional coordination record: verify the linked family, capture factual details, coordinate internally, and hand off sensitive matters promptly.

Disponible maintenant. Dernière révision: 26 October 2026.

Unified Communication Hub Navigation

In Agiled, parent service operations are integrated directly into the Communication Hub (/communication). Legacy navigation to /staff/parent-services automatically redirects to the Requests tab (/communication?tab=requests).

Staff work across four integrated views in the hub:

  • All: A consolidated chronological feed of all message activity and updates.
  • Direct: One-to-one messaging with colleagues, parents, and authorized students in accordance with the school's communication policy.
  • Requests (?tab=requests): Structured family service tickets, document requests, and administrative inquiries.
  • Notices: Section-wide announcements, homeroom bulletins, and broadcast notices.

Processing Support Requests

Manage a family support request

  1. Open Communication (/communication?tab=requests) from the navigation bar.
  2. Select an open request to review the student context, parent message, and submission timestamp.
  3. Confirm the linked child and verify that the inquiry relates to an authorized guardian.
  4. If internal coordination is required, check Internal Note before posting. Internal notes are visible exclusively to school staff and administrators and are never shared with families.
  5. Update the ticket status as progress occurs (Open, In Progress, Resolved, or Closed).
  6. Type your response in the thread and click Send. The parent receives an immediate update in their portal.

Leadership Handoffs and Reassignment

When a request requires executive authorization (e.g., fee waivers, formal disciplinary review, or official statutory record modifications):

  • Use the Assign Staff control to reassign the thread directly to the Principal or School Administrator.
  • Provide a concise internal note outlining the necessary administrative decision and relevant background context.
  • Keep the case active until the authorized administrator confirms the decision.
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