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Troubleshooting, Escalation, and Glossary
Start with the correct class, term, student, and record status. Do not solve a missing link by creating a duplicate student, attendance record, grade, or document draft.
Tersedia sekarang. Terakhir ditinjau: 19 August 2026.
Troubleshooting
I cannot see my class or timetable
Confirm the active term. Ask the School Admin to check your teacher assignment, subject allocation, and schedule entry.
A student is missing or appears twice
Stop attendance and grade work for that student. Ask the School Admin to verify the active enrollment and reconcile any duplicate record.
A roster is empty
Verify the selected class and active term, then ask School Admin to check teacher assignment and enrollments.
Attendance will not save or needs correction
Recheck the assigned class, selected date, roster, and every status. For a correction after submission, verify evidence and follow the school’s communication process if a family may have received an alert.
Gradebook has no assessment or roster
Ask the School Admin to check the grading template, grade scale, subject allocation, and active student enrollment.
A submitted grade is locked
This is expected. Ask the authorised Staff or Admin reviewer to return the grade to draft when a correction is approved.
A document cannot be completed
Check for an existing draft and confirm the student is in your class. Hand missing source-data, verification, issuing, or stock work to Staff or Admin.
The timetable is empty or a room or time is wrong
Confirm the date and active term, then ask School Admin to verify the subject allocation, schedule entry, room, and teacher assignment. Do not use another class’s schedule as a workaround.
A device interrupted attendance work
Reopen the intended class and date, compare any visible draft with the current roster, and submit only after a full review. Clear drafts from shared devices.
Glossary
- Active term: the current academic period used for teaching records.
- Subject allocation: the connection between a teacher, subject, section, and term.
- Roster: the active students shown for a class or subject allocation.
- Attendance status: Present, Absent, Late, or Excused.
- Grade draft: an editable grade record before review submission.
- Submitted grade: a locked grade record awaiting authorised review or publication.