Traduction en cours
Ce document est actuellement proposé en anglais pendant la préparation de la version française.
Troubleshooting and Glossary
Start by checking that you are signed in to your own Parent account and have selected the correct child. If something is still wrong, ask the school role responsible for the source record.
Disponible maintenant. Dernière révision: 19 August 2026.
Troubleshooting
No child is linked to my account
Ask the school office or School Admin to verify the parent-child relationship. Do not use another guardian’s account.
The child, class, or section is incorrect
Stop using the record and ask the school office to check active enrollment and family-link information.
Courses, assignments, or timetable are missing
Ask the school office to check the current term, enrollment, course setup, and schedule. Ask the teacher if the question is about a particular assignment.
A grade is missing or appears incorrect
Results are visible after publication. Ask the teacher about timing or request a review of the identified assessment.
Attendance needs correction
Give the child’s name, date, subject, and status to the teacher or school office. Do not try to change the attendance record yourself.
I can see another family’s information
Stop using the page and report it immediately. Do not download, save, share, or discuss the information.
I need an official document or urgent help
Ask Staff or the school office about the approved document process. For safeguarding, health, identity, finance, legal, or urgent concerns, use the school’s restricted or urgent contact route instead of a routine request.
Glossary
- Family link: the school record that connects a parent or guardian account to a child.
- Current term: the academic period used for current classes, assignments, and attendance.
- Published grade: an assessment result that has been reviewed and made visible to families.
- Attendance status: Present, Absent, Late, or Excused.
- Course: a subject the child is enrolled in for the current term.
- Official record: a school document or verified result handled through the school’s approved process.