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School Communication and Requests
Communicate with your child's teachers, submit routine school requests, and receive official notices through the unified Communication Hub (/communication).
Tersedia sekarang. Terakhir ditinjau: 26 October 2026.
The Unified Communication Hub
Agiled organizes all parent messaging within a centralized Communication Hub (/communication). Any previous bookmarks to /parent/requests now redirect seamlessly to the Requests tab (/communication?tab=requests).
Within the communication hub, parents have access to:
- All: A single consolidated timeline of message threads and school updates.
- Direct: One-to-one conversations with your child's assigned classroom and subject teachers.
- Requests: Formal support tickets linked to your enrolled child for attendance explanations, official documents, or administrative follow-up.
- Notices: Important classroom bulletins, homework reminders, and school-wide announcements.
Choosing the Right Channel
Determine the best contact method
- Classroom learning and progress: Send a Direct Message to your child's assigned subject or homeroom teacher. Discuss assignments, homework, and day-to-day classroom activities.
- School operations and records: Submit a Support Request (
/communication?tab=requests) to the school office for enrollment certificates, attendance correction requests, or general administration questions. - Urgent safety or health concerns: For medical emergencies, immediate child protection, or time-sensitive travel changes, contact the school office directly via their published emergency phone line. Do not rely solely on asynchronous portal messages for immediate emergencies.
Submitting a Support Request
Submit a formal request
- Open Communication and select the Requests tab (or visit
/communication?tab=requests). - Click New Request.
- Select the Linked Child relevant to your inquiry.
- Provide a clear, factual Subject and Description. Mention specific dates, classes, or assessments where applicable.
- Click Submit. Your request is queued immediately for the school staff team. You will be notified in the thread as staff updates the status and replies.
Request Lifecycle and Responses
When school staff process your inquiry, you can monitor the status directly in your thread:
Open: The request has been lodged and is queued for staff assignment.In Progress: A staff member is gathering information or coordinating with teachers.Resolved: The requested document or answer has been provided.Closed: The case has concluded. If you have further questions on the same subject, you can post a follow-up reply in the thread to reopen discussion.